FAQs

Our warehouses are located in  Europe and Algeria. We will prioritize delivery of your package from the warehouse closest to you.

After successful payment, all orders are shipped within 24 hours, and the delivery time is 2-10 days. (Except for out of stock orders and remote receiving areas)

The tracking information will be updated on the “orde tracking” page at the same time as the parcel is sent.

Please wait. Tracking numbers are not valid until the carrier scans the package and uploads the information.

Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:

Conditions applicable to free returns:

1. The product cannot be used normally after receiving it.
2. We sent you the wrong product.
3. The product you received is defective.

Conditions that do not apply to free returns:

1. You don’t want or like it anymore.
2. The product does not fit.
3. The product arrived too late.
4. The product does not come with an instruction manual.
5. The product is damaged due to unnatural reasons.

If the product can be returned free of charge, please contact customer service within 30 days of receipt of the product for a return label/return address. Please contact us again for refund after signing for the package returned to our warehouse.

If your order has not been shipped, you can cancel it at the following address “My Orders”. Or you can also contact us for help

*Please note that we cannot cancel orders that have already been shipped.

Please contact us to change your address before your item is shipped.

Please contact us with your order number and billing address.